Shipping and Returns
Shipping Policy
Submission Process:
Order Confirmation and Processing: Following receipt of your order, processing usually takes 1-3 business days. You will receive a confirmation email that your order has been processed.
Packaging and Preparation: Your products are carefully packaged and prepared for shipping using professional equipment.
Shipping: Your order will be handed over to the shipping company depending on your preferred delivery method. Depending on agreements with the shipping company, national deliveries typically take 2-5 business days.
Delivery Notification: Once your order has been shipped, you will receive a delivery notification along with a tracking number. This will allow you to track the status of your order.
Return and Exchange Policy
Defective Products: If you discover any defects or damage in the products you receive, please prepare a report in the presence of the delivery person as soon as possible and send it to us so that the return process can begin.
Return Process: Due to the unique and personalized nature of our custom-made vases, we unfortunately cannot facilitate exchanges or returns. Since our products are made specifically for you, returns or exchanges are not possible. Therefore, please carefully review the product descriptions and specifications before placing your order. If you have any questions or concerns, please do not hesitate to contact our customer service team.
Contact Information:
If you have any questions or concerns, please feel free to contact us.
Email: info@onebrights.co
Customer Service Hours: Monday-Friday, 09:00-18:00 (GMT)
This detailed policy provides customers with comprehensive information about the shipping process and return/exchange procedures, and offers solutions for defective products to ensure customer satisfaction. Additionally, contact information allows customers to easily reach you in case of any problems or concerns.