Question 1

1. What materials are your vases made of?

Accepted Answer

Products sold on onebrights.co are made from high-quality stone powders. The material of each product is specified on the product page.

Question 2

2. How should I clean the vases?

Accepted Answer

The products can usually be cleaned with a damp cloth.

Question 3

4. What kind of delivery time should I expect?

Accepted Answer

Delivery time may vary depending on the location of the product and the time of order. Since products are prepared specifically for each order, we deliver within 3-7 business days.

Question 4

5. What is your return or exchange policy?

Accepted Answer

Due to the unique and personalized nature of our custom-made vases, we unfortunately cannot facilitate exchanges or returns. Because our products are made specifically for you, returns or exchanges are not possible.Therefore, before making a purchase, please carefully review the product descriptions and specifications to ensure you are satisfied with your order. If you have any questions or concerns, please do not hesitate to contact our customer service team.

Question 5

6. How can I contact you for custom designs or bulk orders?

Accepted Answer

For custom designs or bulk orders, please feel free to contact us. Our customer service team will be happy to assist you. Our contact information can be found on our website.

Question 6

8. What payment methods do you accept?

Accepted Answer

We offer a variety of payment options, including credit cards, debit cards, and online payment systems. For more information about our payment methods, please visit our payment page or contact our customer service team.